our fair use fee-losophy. ™
our prices are fixed –
but our mindset is not.
It can be tempting to jump straight into conversations about price.
But we prefer to spend the time up-front to better understand your needs, risk appetite, resources, and timeframes.
From there, we provide you with a proposal setting out exactly what’s in scope (and sometimes more importantly – what’s out of scope), together with a fixed price, up-front.
No hourly rates. No estimates. Nothing you didn’t see coming.
“give and take” isn’t just a great book – it’s core to how we operate.
We believe strongly that every long-term relationship involves give and take and we stand behind what we do, how we do it, and how much value we can offer you along the way.
That’s why we introduced our “fair-use fee-losophy”, which is based on these high-level principles that underpin how we can expect to work with each other, and within the prices we’ve set:
Give and take is a two-way street. The success of our relationship is routed deeply in a mutual respect for one another.
We are big on scope seep. You’ll often find us giving you ‘more’ – we can’t help ourselves. What we ask of you in return is that you’re conscious of scope creep, and don’t ask more of us than you’re prepare to pay.
We are generous, by nature. So, where we offer inclusions on an ‘unlimited’ basis or don’t put a ‘cap’, we expect that you are reasonable in what you ask of us, relative to the fees you’re paying.
We are committed to making sure your legal spend goes to where it matters most. You won’t find us trying to sell you things you don’t need.
The scope ins and outs are based on what you’ve anticipated you’ll need. But you’re not a fortune teller, so based on what is objectively fair and reasonable in the circumstances, we may have a little wriggle room. If not, we’ll let you know.
Where we offer you options, you can choose what level of support feels right for you, putting you in the driver’s seat. air’s fair though so, we ask you to be mindful that what’s considered ‘fair use’ is also relative to the support option you pick.
Where we offer you a retainer, there might be ebbs and flows, but it all evens out in the end, so to speak. That’s also why you can also flex up/down or off at any time. No lock-in contracts here.
value for money.
Nothing in life (or law) is guaranteed.
So, while we can’t guarantee outcomes, we can guarantee our prices and what you can expect from us, in return.
If you ever feel you haven’t received value for money, we’d be absolutely horrified.
But we know that value is in the eye of the beholder, so please reach out to let us know where we’ve fallen short, and how this should be adjusted to reflect your financial investment in us.
